In accordance with requirements of s219A(3) of the Public Service Act 2008 the following information is in relation to customer complaints about the department.
|Customer Complaints||1 July 2014 – 30 June 2015||1 July 2015 – 30 June 2016||1 July 2016 – 30 June 2017||1 July 2017 - 30 June 2018|
|Number of customer complaints received by the department in the year||0||1||2||3|
|Number of those complaints resulting in further action0||0||0||2||0|
|Number of those complaints resulting in no further action||0||1||0||3|
The PSA defines a customer complaint as a complaint about the service or action of a department, or its staff, by a person who is apparently directly affected by the service or action.