The Department of Tourism, Major Events, Small Business and the Commonwealth Games has transitioned to the Department of Innovation, Tourism Industry Development and the Commonwealth Games.

We are continuing to update this website working with other Queensland Government departments.

Customer complaints

In accordance with requirements of s219A(3) of the Public Service Act 2008 the following information is in relation to customer complaints about the department.

Customer Complaints 1 July 2014 – 30 June 2015 1 July 2015 – 30 June 2016 1 July 2016 – 30 June 20171 July 2017 - 30 June 2018
Number of customer complaints received by the department in the year 0 1 23
Number of those complaints resulting in further action0 0 0 20
Number of those complaints resulting in no further action 0 1 03

The PSA defines a customer complaint as a complaint about the service or action of a department, or its staff, by a person who is apparently directly affected by the service or action.

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Last updated 2018-10-02

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