Customer complaints

In accordance with requirements of s219A(3) of the Public Service Act 2008 the following information is in relation to customer complaints about the department.

Customer Complaints 1 July 2014 – 30 June 2015 1 July 2015 – 30 June 2016 1 July 2016 – 30 June 20171 July 2017 - 30 June 2018
Number of customer complaints received by the department in the year 0 1 23
Number of those complaints resulting in further action0 0 0 20
Number of those complaints resulting in no further action 0 1 03

The PSA defines a customer complaint as a complaint about the service or action of a department, or its staff, by a person who is apparently directly affected by the service or action.

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Last updated 2018-10-02