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COVID safe business

Queenslanders can now undertake unlimited travel including overnight stays throughout the state, and from 10 July, any person from New South Wales, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory, may enter Queensland subject to completing and signing a border declaration.

Stage 3 Easing of Restrictions have been announced, you can:

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Industry Framework for COVID Safe Events

Queensland’s Chief Health Officer has approved an Industry Framework for COVID Safe Events. The Industry Framework has been developed by the Queensland Tourism Industry Council in consultation with other stakeholders including Griffith University, Tourism and Events Queensland and the Department of State Development, Tourism and Innovation. All event organisers need to familiarise themselves with the approved Industry Framework as it is applicable for all events, and sets out the key principles and strategies to limit the risk of transmission of COVID-19 in event environments.

What event organisers need to do

All events must be able to comply with having one person per four square metres of useable space (including staff and other people on site).

All events must adhere to the principles and strategies in the Industry Framework.

In addition to adhering to the Industry Framework, event organisers must also comply with any other relevant approved COVID Safe Industry Plan/s which may apply to all of part of their event, including:

  • Industry COVID Safe Plans for specific industries or venue types, such as community sporting events, live music venues and hotels.
  • Site Specific COVID Safe Plans for individual venues in which many events are held, such as an individual stadium or convention centre. Check with your venue or site owner whether they have an approved Site Specific COVID Safe Plan in place.
  • Professional Sporting Code COVID Safe Plans for professional sporting events. Check with the relevant sporting code about whether they have approved COVID Industry Safe Plans applicable.

If your event is covered by, and compliant with an approved COVID Safe Industry Plan/s, and adheres to the Industry Framework, your event does not require further Queensland Health approval.

If your event is not covered by an approved Industry Plan, Site Specific Plan or Professional Sporting Code Plan, then pending the size of your event, you will need Queensland Health approval:

  • Events up to 500 people: can proceed in compliance with the events checklist.
  • Events 500 – 10,000 people: develop a COVID Safe Event Plan for approval from the local Public Health Unit.
  • Events of more than 10,000 people: develop a COVID Safe Event Plan for approval from the Chief Health Officer.

Read this fact sheet, including a decision tree, to help understand what you will need to have in place in order to stage an event.

There are also a series of Frequently Asked Questions, and other supporting documents you can refer to.

Questions?

COVID SAFE planning

All businesses need to plan for COVID safety in order to operate now that restrictions have eased.

Important

  • Social distancing still applies.
  • The maximum number of customers for a business at any one time is determined by the 4 square metre rule.
  • For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time.
  • COVID Safe Industry Plans continue to apply.

Option 1: Operating within baseline restrictions – as per the roadmap

All businesses must:

  1. have a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested.
  2. heed the social distancing requirements of one person per four square metres (to a maximum of 20 people, including staff) and enable distancing of 1.5m between people. More information available at the bottom of this page
  3. collect contact information for all customers, guests and staff for contact tracing purposes, including name, address and mobile phone number for a period of at least 56 days (see Fact Sheet on collecting and storing customer information during COVID-19).
  4. increase cleaning and hygiene practices, especially on high touch areas such as screens, counter-tops and serving areas, handrails, elevator panels, door handles, trolleys and seats.

Option 2: Operating beyond the baseline restrictions

If you want to operate beyond the baseline restrictions, then as well as the above requirements, you need to comply with the relevant approved COVID Industry Safe Plan that your business fits within.

Individual businesses don’t need to develop their own COVID Safe Industry Plan or site-specific plan if they are following an approved COVID Safe Industry Plan.

Check the list of approved COVID Safe Industry Plans  to see if your industry has already developed a plan your business can use.

There are a number of approved Industry COVID Safe Plans that may apply to tourism businesses including the Queensland Tourism and Accommodation COVID Safe Industry Plan, the Food Services plan, Queensland Clubs and Hotels plan and Queensland wineries plan. See the plans here (including those still under consideration).

The approved Queensland Tourism and Accommodation COVID Safe Industry Plan is for the tourism and accommodation industry sector which includes but is not limited to:

  • tourism experiences, tours, trips, boat trips, charter boats, hot air balloons, scenic flights, bicycle tours, gondolas and bus tours
  • hotels, motels, caravan and camping parks, hostels, backpackers, charter boats, bed and breakfasts and all short stay accommodation including Airbnb.

Points to note in the Queensland Tourism and Accommodation COVID Safe Industry Plan

  • Social distancing:
    • The listed approved options and principles outlined in the Tourism and Accommodation Industry COVID Safe Plan allow for unique circumstances and for tour operators to operate on the 1.5m basis only, where it may not be practical to maintain the one person per four square metre rule.
    • From stage 3 of the roadmap (from Friday, 3 July) tourism experiences may seat guests together during the tourism experience without distancing (up to a maximum of 50 people). Physical distancing of 1.5m should be in place at all other times where possible. For more details see the COVID Safe plan vehicles and vessels fact sheet (PDF).
    • There is no upper limit on the number of patrons that a business can have if they are following the Queensland Tourism and Accommodation Industry COVID Safe Plan.
  • Large and unique sites need to develop a Site Specific COVID Safe Plan and submit it to Queensland Health for approval.
  • Theme parks, outdoor amusement parks, tourism experiences and arcades must have a plan to manage entry and exit to ensure social distancing and person density rules are applied.
  • Businesses that transport seasonal workers must create a COVID Safe Industry Plan and a health management plan.
  • Hostels, bed and breakfasts, backpackers, boarding houses, caravan and camping parks must have a health management plan in place for shared facilities (such as bathrooms) unless the facility operates solely for permanent residents.
  • Short term rentals and short term accommodation, including serviced apartments, holiday rentals and hosting accommodation provided through online booking platforms, must have a health management plan in place if they offer shared bathroom or kitchen facilities to persons staying at the facility.
  • High-risk activities such as dining and beauty therapies must have a COVID Safe checklist in place, or be compliant with the relevant Industry Plan.
  • To comply with the Industry Plan, you must complete a COVID Safe Plan (there is a template within the plan). There is no need to submit your plan for approval by Queensland Health.

The following resources will help you plan

General business resources:
Event organisers
Tourism and accommodation resources
Questions?

Social distancing requirements (baseline restrictions)

In Queensland, social distancing requirements include having one person per four square metres (to a maximum of 20 people, including staff) and allowing 1.5m distancing between people.

Tours (e.g. on buses or boats)

Calculate your usable floor space and divide by four - that is the number of people (including staff) that you can have on your tour - to a maximum of 20 people.

For example, a business with a usable floor space of 40 square meters could accommodate a total of 10 people.

  • For tours (e.g. on buses or boats), calculate your useable floorspace and divide by four - that is the number of people (including staff) that you can have on your tour - to a maximum of 20 people. For example, a business with a useable floor space of 40 square meters could accommodate a total of 10 people.
  • For accommodation, there is no restriction on the number of rooms that a property can operate. However, individual rooms must allow for one person per four square meters, to a maximum of 20 people per room. Businesses should also consider social distancing requirements in common areas such as reception areas. Accommodation with shared facilities (e.g. bathrooms) must continue to have a Health Management Plan in place.
  • For caravan/camping parks, there is a maximum of 20 people per camp site and the entire facility must operate with the one person per four square meters adhered to (including guests and staff). Caravan parks and camp sites with shared facilities require a Health Management Plan in place.
  • Communal swimming pools may open for recreational use, with a maximum of 20 people at a time in any one area (i.e. in and around the pool). Communal showers and change rooms must remain closed (toilets can be open) and use of communal facilities should be minimised. Swimmers should shower with soap before and after swimming (at home/hotel room, not at the pool).

In all cases, both guests and businesses are responsible for adhering to the 1.5m social distancing guidelines. People from the same household do not need to observe 1.5m distancing from each other, but must keep 1.5m distance from other people/groups of people.

Smaller venues

From Stage Three (commenced noon 3 July 2020), some smaller venues below 200 square metres can operate on a one person per two square metres basis, up to 50 persons at a time.

Last updated: 07 Jul 2020